Lucky Letters Privacy Policy
Lucky Letters is a word game for Android published by Trolley Studio ("we", "us"). This policy explains what information the app collects, why, who it is shared with, and the choices you have. It applies to the Lucky Letters app (package com.trolley.luckyletters).
The short version: there are no accounts, and we never ask for your name, email or anything you type. Your progress stays on your phone. Google services we rely on (Firebase, AdMob, Google Play) collect device and usage data to measure, fix and fund the game, and you can switch the optional parts off in Settings.
Information we collect
Information that stays on your device
Your progress (levels, coins, postcards, streak, statistics) and your settings are stored on your phone. If Android backup is on, this file may be included in your own Google backup so it follows you to a new phone. The daily reminder is a notification scheduled by the app itself on your phone; we do not run a push-notification server.
Information collected by Google services
The app uses the following Google services, which collect information under their own terms:
- Firebase Analytics: anonymous usage, such as levels started and finished, hints used and settings changed (never the words you play, only their length), an app-instance identifier, device model, operating system, language and approximate location derived from your IP address. We use it to see which puzzles feel too hard and to improve the game. It does not collect your advertising ID.
- Firebase Crashlytics: crash reports with the state of the app and device at the time of the crash, so we can fix problems.
- Google AdMob: shows ads between some levels (never during a puzzle) to players who have not bought "Remove ads", and optional ads you choose to watch for a hint. AdMob may use your device's advertising ID, IP address and device information to show and measure ads, and, where allowed, to personalize them. See how Google uses information from apps that use its services.
- Google Play Billing: processes purchases (Remove ads, coin packs). We receive confirmation of what you bought, never your payment details.
- Google Play In-App Review: may occasionally ask you to rate the app; your rating goes to Google Play.
What we do not collect
We do not ask for or collect your name, email, phone number, contacts, photos, precise location, payment details, or the words you enter in the game.
Consent and defaults
In the European Economic Area, the United Kingdom and Switzerland, the app shows Google's consent form after your first finished level, before any ad can appear. Analytics, crash reports and personalized ads are used there only if you agree in that form or turn them on in Settings. Elsewhere they are on by default, and you can turn them off at any time in Settings → Privacy.
How we use information
- To run the game and keep your progress.
- To understand how the game is played, and to fix crashes and bugs.
- To show ads that keep the game free, and to provide the items you buy.
Sharing
We do not sell your personal information. Information is shared only:
- With Google, as our service provider for analytics, crash reporting, ads and payments, as described above.
- If required by law, or to protect the rights and safety of our players and the app.
How long we keep it
Analytics and crash data are kept for the retention periods configured in Google Analytics for Firebase and Crashlytics. We do not keep any other copy of your data. Data on your device is deleted when you uninstall the app or clear its storage.
Your choices
| You want to | How |
|---|---|
| Stop sharing anonymous usage and crash reports | Settings → Privacy → Share anonymous usage. |
| Stop personalized ads | Settings → Privacy → Ads that suit you. You can also reset or delete your advertising ID in your device's Google settings. |
| Change your ad consent | Settings → Privacy → Ad privacy choices (shown where consent rules apply, such as the EEA, UK and some US states). |
| Stop the daily reminder | Settings → Reminders, or your phone's notification settings. |
| Remove ads | Buy "Remove ads" in the shop. |
| Delete your data | Uninstall the app or clear its storage. For analytics or crash data, email us and we will ask Google to delete it. |
Depending on where you live (for example the EU, UK or California), you may have the right to access, correct, delete or object to the processing of your personal information. Contact us to exercise these rights; we will respond within the time the law requires.
Children
Lucky Letters is made for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will delete it.
Security
Data sent to Google services travels over encrypted connections. No system is perfectly secure, but we work to protect the information we hold.
Changes to this policy
If we change this policy, we will update this page and the date at the top.
Contact
Questions or requests: muhammad.a.hassan.0@gmail.com